Safety & Security in Russia

Safety and Security Policy of ExploRussia Tour Operator

 

Our Approach

ExploRussia is an independent, privately held company registered in Moscow, Russian Federation. As an incoming tour operator we offer cultural, active, special interest and educational tours. We offer tailor-made tours for individuals and small groups. ExploRussia also provides tour-planning services. ExploRussia’s intention is to ensure safety in Russia for our guests, delivering positive and unique tour experiences. We also place the highest emphasis on transparency and reliability when working with all our stakeholders.

 

Our Safety and Security Policy

 

Insurance

Adequate travel insurance is a requirement for customers travelling with ExploRussia. We are able to provide insurance for any customers who do not have insurance for the duration of their trip. Please note, that a valid insurance is also required for a Russian visa.
ExploRussia carries the contract of insurance of civil responsibility for the non-fulfilment or improper fulfilment of responsibilities according to a contract of a tourist product realization. The Register Number in the Unified Federal list of tour operators is РТО 012038.

 

Accommodation

No accommodation will be booked or paid for prior to health, safety and security checks being made. When using a family lodging, Explorussia advices travellers on how to behave to avoid any possible unpleasant circumstances.

 

Transportation

All transportation used by ExploRussia is vehicles with full license and insurance . When using public transport (trains, underground, buses, etc.), ExploRussian provides with detailed advice on how to travel to avoid potential risks.

 

Routes

We carefully plan our tours and never suggest routes which could potentially cause any danger to our customers. Please see “Travelling in Russian Federation” to find out more about restricted regions.

 

Emergency

All travellers receive a welcome package with all necessary emergency contact details. These include contact details of the tour guide, drivers and also numbers for police, fire department and ambulance services, and the address and phone numbers of their accommodation. Our tour leaders are ready to assist you 24/7 during your holiday.

 

Alcohol, Smoking, Drugs

ExploRussia has a strict policy regarding use and abuse of alcohol, tobacco and drugs by tour members. No individual under the age of 18 should consume alcoholic drinks. Please note that buying alcohol in the shops after certain hour (e.g. 23:00 in Moscow) is forbidden in the Russian Federation. No individual under the age of 18 years should smoke. Use or abuse of drugs and banned substances is forbidden under all circumstances. All details regarding consumption of alcohol and cigarettes will be provided to all travellers prior to their tour.

 

Advice before travel

Prior to arrival, all our customers receive guidelines on how to prepare for a tour (what to expect in terms of culture, climate, etc). On the first evening of the tour, the lead guide discusses with the tour participants general safety details and provides them with a welcome package, which includes emergency contacts and other useful information (e.g. city maps). Participants must follow the instructions of the tour guides at all times.

 

Transparency

ExploRussia is an independent and non-political private company. We select our partners very carefully and make sure cooperation rules are transparent for both sides. We take advantage of being a small company and take time to personally get to know the people we work with. Letters of endorsement from companies and clients are available on our website. Should you have any additional questions regarding our transparency policy, don’t hesitate to contact us.

 

Termination of the tour

ExploRussia reserves the right at all times to terminate the tour if the behaviour of any party member may cause danger or annoyance to other clients, company employees or any third party, or damage to property. In the event of such termination, our responsibility for the tour will cease.

 

Travelling in Russian Federation

 

ExploRussia assists travellers with visa application and registration in Russia. Be aware that the Russian authorities take a particularly strict attitude towards security and compliance with visa and registration rules.

 

According to statistics, most visits to Russia are trouble-free, but petty crime does happen in cities. Be alert to potential acts of mugging, pick pocketing and theft from vehicles or hotel rooms.

 

Intolerance and prejudice are certainly changing for the better in Russia, especially in big cities like Moscow or Saint Petersburg, unfortunately discrimination may still occur. Racial profiling by the police is still a common procedure, with officers targeting people who appear to belong to ethnic groups other than Russian. If you happen to have dark hair or skin, you may find yourself being noticed a bit more than others. Wherever you happen to be, be polite and cooperative. The less you draw attention to yourself, the better off you’ll be.

 

If possible, try to avoid interactions with the police. Usually they do not know English and will not be able to help you anyway. Instead, contact ExploRussia’s team or approach young people on the street. You may encounter many police officers in the city centre or in the underground, but this is a standard situation and there is nothing to worry about.

 

You must carry your original passport at all times. A copy will not be sufficient. If you can’t present your passport when asked, you will be fined.

 

Homosexuality is legal in Russia, but there is still a degree of intolerance among some sections of the population. Be careful about public displays of affection.

 

Photographing any sites of strategic importance (e.g. airports) is banned. You are likely to have your camera confiscated or you could even get arrested if caught.

 

The North Caucasus remains an unstable and potentially dangerous region. Authorities advise against all travel to the North Caucasus republics of Chechnya, Ingushetia and Dagestan, and surrounding districts.

 

Cross-border traffic with Georgia and Azerbaijan is also subject to restrictions. None of ExploRussia’s tours include travelling to these areas.

 

Important: All information written above should be treated as a general input for travelling in Russia. For the most adequate and up-to-date information regarding all safety and legal issues, please contact the Russian embassy directly.

 

 

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